Who are we?

Our website address is: www.prova.fr

Update

Prova is committed to respecting and protecting your personal data in compliance with the legal requirements established by the French Data Protection Act of January 6, 1978, reinforced and supplemented by the European General Data Protection Regulation (GDPR) 2016/679 concerning the protection of natural persons with regard to the processing of personal data, which came into force on May 25, 2018. By using this site, you understand and agree to the terms stipulated below.

Data Controller's Identity

Personal data is collected on behalf of PROVA company, which is the data controller for the personal data collected. Email: contactrgpd@prova.fr.

Definition of Personal Data

The terms 'personal data' refer to any information relating to an identified or identifiable natural person. An 'identifiable natural person' is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

The term 'processing' refers to any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Data Collected

As part of its data collection activities, PROVA company collects, in particular, the following data:

• identity data: title, surname, first names, date of birth, address, nationality, job title, phone number, email address, IP address.
• data related to invoice payments: payment terms, postal or bank account details, balances, and outstanding payments.
• transaction data: order number, purchase details.
• products purchased, quantity, amount, frequency, delivery address, contractual relationship history, product returns, origin of sale (seller, representative, partner) or order, customer correspondence, customer and prospect exchanges and feedback, identity of individuals responsible for customer relations.

Collection of Personal Data

Generally, you may visit this website without disclosing any personal information. Only the data you voluntarily provide via the contact form and newsletter subscription will be collected. When utilizing the site's contact form, you will be requested to provide personal data such as your first and last names, phone number, email address, company name, or geographical location.

Website Internal Pages

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other sites behaves in the exact same way as if the visitor were to visit that other site directly. These websites may collect data about you, utilize cookies, embed third-party tracking tools, and monitor your interactions with this embedded content if you have a logged-in account on their website.

Use of Cookies

We utilize cookies for website navigation and site optimization purposes (e.g., visitor statistics, connection location, etc.). By continuing to browse our site, you consent to the use of cookies. However, this cookie usage is in no way linked to personally identifiable information on our website.

Processing of Personal Data

This data is notably intended for the execution of operations related to:

• the processing of a request submitted through the online form,
• the management of cookies (See the 'Use of Cookies' section),
• the processing of information requests, customer orders, and delivery tracking,
• the execution of a contract or a request preceding the conclusion of a contract,
• invoicing, accounting, and customer account management,
• customer relationship management to provide requested information or service follow-up and to enable contact, particularly concerning various PROVA events, updates to pricing offers, new product launches, and complementary products,
• the maintenance and updating of files,
• complaint management,
• collecting customer feedback on products and services,
• resolving potential disputes and enforcing our contracts,
• the development of statistics and marketing analyses,
• obtaining certifications requested by the Client,
• requests for right of access, modification, rectification, and opposition,
• compliance with current legal, regulatory, and administrative obligations.

Use of Personal Data

Personal data is utilized by PROVA and may be transferred to other entities within the PROVA Group and/or to potential partners contractually bound to PROVA for the execution of any of the aforementioned operations, including our hosting provider, without requiring client authorization. It is specified that these partners are subject to a confidentiality obligation and may only use the data in accordance with our contractual provisions and applicable legislation. Any other use is subject to prior consent. PROVA commits to limiting access to personal data to authorized employees and agents of the company whose functions necessitate consulting this data for processing.

Information Confidentiality

Personal information you provide to PROVA will not be sold to another company. It will not be exchanged, transferred, or given to a third party, except to judicial and administrative authorities upon request, or unless compelled by a legitimate reason.

Data Transfer to Countries Outside the EU or EEA

For the purpose of service delivery, some recipients of your data are located outside the EU. The safeguards stipulated in the General European Regulation 2016/679 will be implemented to ensure an adequate level of protection. PROVA commits to providing them only with the information strictly necessary for the provision of required services and to prohibiting them from using this information for purposes other than the delivery of the services they are requested to provide.

Retention of Personal Data

Personal data is retained for the period necessary to fulfill the purpose of its processing, which shall not exceed:

• three years from the last contact initiated by a non-client prospect when consulting our website www.prova.fr,
• three years from the last contact initiated by the client or partner with any of the PROVA Group companies if the data is used for marketing and commercial prospecting purposes,
• in all other cases, as long as the client or partner maintains a contractual relationship with any of the PROVA Group companies,
• in the event of termination of the contract binding the client or partner with any of the PROVA Group companies, or at the end of the requested service, and if there is no other reason to continue processing, ten years from the end of any commercial relationship to comply with current regulations, particularly regarding contractual, accounting, and tax requirements.

Information Protection

We implement various organizational, technical, and IT measures to ensure the security and confidentiality of your personal information and to prevent it from being distorted, damaged, lost, misappropriated, corrupted, disclosed, transmitted, or communicated to unauthorized persons. We also protect your information offline. Computers and servers used to store personally identifiable information are kept in a secure environment.

Rights and Recourse

In accordance with national and European regulations applicable to personal data, you have the right at any time to access your personal data by writing to the following email address: contactrgpd@prova.fr. This right of access allows you to obtain confirmation that data concerning you is (or is not) being processed and to receive a copy of all personal data held by the data controller concerning you. You also have the possibility to request the update of information, its rectification (when it becomes obsolete, erroneous or incomplete) and its erasure (in cases where your data would no longer be necessary for processing and subject to legal retention periods). You benefit from a right to data portability and restriction of processing. To exercise these rights, you can contact us by writing to the following email address: contactrgpd@prova.fr. In support of your request, before implementing this right, PROVA company may request proof of your identity. You can define general directives with the data controller concerning the retention, erasure, and communication of your personal data after your death. These directives are modifiable or revocable at any time. In case of disagreement on the collection or use of your personal data, you have the right to file a complaint with the CNIL.

Status of This Privacy Policy

PROVA reserves the right to modify it at any time to provide up-to-date information on how it collects and processes data.